COVID-19 Response Plan

While it's not business as usual, Motion remains open as an essential service during the COVID-19 pandemic. We’re closely following developments through both international and Canadian public health agencies and taking all reasonable precautions to ensure the ongoing health and safety of our clients, partners and employees.

Our commitment, as always, is to make life accessible for everyone.

What We’re Doing

Visitor Policy: Effective April 20, our showrooms and facilities are closed for walk-ins to limit touch points and allow for the appropriate time to conduct sanitization between visits. We continue to offer scheduled appointments for clients and care partners at our locations for assessments, repairs, etc. following a pre-screening as well as curbside pick-ups, outdoor repairs and deliveries. We are also pleased to provide basic offerings by video, where available.

Modified Working Schedule: Beginning on March 16, Motion implemented a modified working schedule that includes our location team being split into two shifts (where possible), so that sanitization activities could be completed at the end of each shift to limit cross-contamination and allow us to continue our operations should an employee become infected with the virus.

Pre-Screening Protocol:As of March 13, Motion representatives are conducting a pre-screening prior to all appointments to better understand the risk of proceeding. We have also introduced temperature checks using contactless infrared thermometers for all Motion employees at the start of each shift, effective May 13. Should a potential risk be identified, employees will be sent home to begin a 14-day isolation period and client appointments will be rescheduled 14 business days following the pre-screening.

Hand-Washing Guidelines: Motion employees have been trained in proper hand hygiene (e.g. wash hands thoroughly with soap and water for at least 20 seconds) and technique posters have been installed in our facilities. Should access to soap and water not be available, employees have been advised to clean hands with a 70-90% alcohol-based hand rub.

Facility Cleaning: While the cleaning of our shared spaces is scheduled regularly, we’re taking additional precautionary measures by conducting more frequent sanitizing of these areas and making hand sanitizer available for shared use.

Equipment Cleaning: Equipment Cleaning: Additional supplies for Infectious control have been sourced to ensure that all equipment entering our facilities is bagged and tagged according to the sanitization that is required and then bagged and labelled as sanitized upon return to our clients and partner facilities.

Personal Protective Equipment: Items such as masks, gloves, and protective coverings have been introduced for employees interacting with clients and sanitizing equipment.

Self-Screening, Self-Isolation & Disclosure: Items such as masks, gloves, and protective coverings have been introduced for employees interacting with clients and sanitizing equipment.

Events: All upcoming Motion events, including those in our locations for both partners and staff, as well as planned attendance at industry events, have been cancelled.

How to Prevent the Spread of Respiratory Viruses

  • Wash hands thoroughly with soap and water for at least 20 seconds or clean hands with a 70-90% alcohol-based hand rub if soap and running water is not available;
  • Cover mouth and nose when coughing or sneezing; if no tissue is available, then sneeze or cough into the sleeve or arm;
  • Clean and disinfect objects and surfaces regularly and keep shared surface areas clean;
  • Maintain at least a 2 metre (6 feet) distance between yourself and others at all times; and
  • If you have fever, cough and difficulty breathing, seek medical care and stay home until symptoms resolve.

The health and well-being of our clients, partners and employees remains our highest priority. As the situation continues to evolve, we will provide further updates as new information becomes available.


The Motion Team

Last Updated:
May 15th, 2020