COVID-19 Response Plan

Motion is taking all reasonable precautions to ensure the ongoing health and safety of our clients, partners and employees during the COVID-19 pandemic.

Our commitment, as always, is to make life accessible for everyone.

What We’re Doing

Visitor Policy: Effective July 21, we’re pleased to return to welcoming walk-ins to our showrooms and facilities following a pre-screening. Visitors will be limited to a maximum number based on the facility’s size to reduce touch points and allow for the appropriate time to conduct sanitization between visits. We continue to offer scheduled appointments for clients and care partners at our locations for assessments, repairs, etc. as well as curbside pick-ups, outdoor repairs and deliveries. We are also pleased to provide basic offerings by video (i.e. virtual appointments), where available.

Face Coverings: Motion requires that all visitors to our locations wear a face covering for the duration of their visit (effective July 7 in Ontario and July 21 in Alberta, BC and Saskatchewan). Employees are also required to wear a face covering while interacting with visitors and in non-public areas when physical distancing cannot be maintained. Disposable face masks will be available for purchase at $1 each; proceeds from which will be donated to March of Dimes Canada – an organization that provides a wide range of services to people with disabilities throughout the country.

Pre-Screening Protocol: As of March 13, Motion representatives are conducting a pre-screening prior to all appointments and walk-in visits to our sites to better understand the risk of proceeding. We have also introduced temperature checks using contactless infrared thermometers for all Motion employees at the start of each shift, effective May 13. Should a potential risk be identified, employees will be sent home for isolation, asked to call their public health unit and follow guidelines outlined including COVID testing and isolation. Walk-in visitors will be asked to return at a later date if necessary and client appointments will be rescheduled within a reasonable timeframe based on client need and the availability of qualified staff to perform the services requested.

Hand-Washing Guidelines: Motion employees have been trained in proper hand hygiene (e.g. wash hands thoroughly with soap and water for at least 20 seconds) and technique posters have been installed in our facilities. Should access to soap and water not be available, employees have been advised to clean hands with a 70-90% alcohol-based hand rub.

Facility Cleaning: While the cleaning of our shared spaces is scheduled regularly, we’re taking additional precautionary measures by conducting more frequent sanitizing of these areas and making hand sanitizer available for shared use.

Equipment Cleaning: Additional supplies for Infectious control have been sourced to ensure that all equipment entering our facilities is bagged and tagged according to the sanitization that is required and then bagged and labelled as sanitized upon return to our clients and partner facilities.

Personal Protective Equipment: Items such as masks, gloves, and protective coverings have been introduced for employees interacting with clients and sanitizing equipment.

Self-Screening, Self-Isolation & Disclosure: All employees who are experiencing flu-like symptoms, who have returned from travel outside of Canada and/or who have been exposed to someone who has tested positive for COVID-19 are required to self-isolate. Employees who are experiencing a combination of fever and respiratory symptoms are also advised to contact their local health authority to receive screening via phone and disclose to Motion should they be advised to receive further testing or test positive for COVID-19.

How to Prevent the Spread of Respiratory Viruses

  • Wash hands thoroughly with soap and water for at least 20 seconds or clean hands with a 70-90% alcohol-based hand rub if soap and running water is not available;
  • Maintain at least a 2 metre (6 feet) distance between yourself and others at all times;
  • Wear a non-medical mask or face covering when physical distancing is not possible or when in public and enclosed indoor spaces;
  • Cover mouth and nose when coughing or sneezing; if no tissue is available, then sneeze or cough into the sleeve or arm;
  • Clean and disinfect objects and surfaces regularly and keep shared surface areas clean; and
  • If you have fever, cough and difficulty breathing, seek medical care and stay home until symptoms resolve.

The health and well-being of our clients, partners and employees remains our highest priority. As the situation continues to evolve, we will provide further updates as new information becomes available.


The Motion Team

Last Updated:
October 6th, 2020