Covid 19 Response Plan

While it's not business as usual, Motion remains open during these uncertain times. We’re closely following developments through both international and Canadian public health agencies and taking all reasonable precautions to ensure the ongoing health and safety of our clients, partners and employees.

Our commitment, as always, is to make life accessible for everyone.

What We’re Doing

Modified Working Schedule: Beginning on March 16, Motion implemented a modified working schedule that includes every location team being split into two shifts, so that sanitization activities could be completed at the end of each shift to limit cross-contamination and allow us to continue our operations should an employee become infected with the virus.

Pre-Screening Protocol: As of March 13, Motion representatives are proactively screening visitors to our facilities and contacting those who have upcoming appointments 24 hours in advance to better understand the risk of proceeding due to recent travel outside of Canada, direct exposure to others who have recently travelled outside of Canada or those who have tested positive for COVID-19, or who are experiencing flu-like symptoms themselves. Should a potential risk be identified, appointments will be rescheduled 14 business days following the pre-screening.

Visitor Policy: Motion is limiting all non-essential gatherings of external partners at our facilities. Meetings will be conducted by phone/webinar until further notice. However, we do recommend that clients and care partners attend to our location wherever possible for assessments, repairs, etc. following a pre-screening. Where a visit to our location is not possible, basic offerings can be provided by video conferencing – availability varies by location.

Hand-Washing Guidelines: As proper hand-washing techniques are the first line of defence against the spread of respiratory illness, Motion employees have been reminded of such techniques (e.g. wash hands thoroughly with soap and water for at least 20 seconds) and technique posters have been installed in all public areas of our facilities. Should access to soap and water not be available, employees have been advised to clean hands with a 70-90% alcohol-based hand rub.

Reception Area, Assessment Room & Washroom Cleaning: While the cleaning of our shared spaces is scheduled regularly, we’re taking additional precautionary measures by conducting more frequent sanitizing of these areas and making antibacterial wipes and hand sanitizer available for shared use.

Equipment Cleaning: Additional supplies for Infectious control have been sourced to ensure that equipment suspected to be contaminated and is returning to our facilities is bagged and tagged according to the sanitization that is required.

Personal Protective Equipment: Additional PPE such as masks, gloves and protective coverings have been introduced for employees interacting with clients.

Self-Screening, Self-Isolation & Disclosure: All employees who are experiencing flu-like symptoms, who have returned from travel outside of Canada and/or who have been exposed to someone who has tested positive for COVID-19 in the last 14 days are required to remain in self-isolation for 14-17 days. Employees who are experiencing a combination of fever and respiratory symptoms are also advised to contact their local health authority to receive screening via phone and disclose to Motion should they be advised to receive further testing or test positive for COVID-19.

Events: All upcoming Motion events, including those in our locations for both partners and staff, as well as planned attendance at industry events have been cancelled.

How to Prevent the Spread of Respiratory Viruses

  • Wash hands thoroughly with soap and water for at least 20 seconds or clean hands with a 70-90% alcohol-based hand rub if soap and running water is not available;
  • Cover mouth and nose when coughing or sneezing; if no tissue is available, then sneeze or cough into the sleeve or arm;
  • Clean and disinfect objects and surfaces regularly and keep shared surface areas clean;
  • Avoid physical contact when greeting;
  • Maintain at least 1 metre (3 feet) distance between yourself and others; and
  • If you have fever, cough and difficulty breathing, seek medical care and stay home until symptoms resolve.

The health and well-being of our clients, partners and employees remains our highest priority. As the situation continues to evolve, we will provide further updates as new information becomes available.


The Motion Team

Last Updated:
March 25th, 2020