Return Policy

COVID-19 UPDATE: Motion has suspended returns of eligible products due to the COVID-19 pandemic. Upon resuming regular business operations, Motion will accept the return of eligible products purchased on or after April 1, 2020 for up to 15 days as per the policy outlined below.

Motion provides customized mobility and accessibility solutions along with the most complex seating and positioning systems, so that our clients can reach their highest level of function.

Customized, specially ordered or fabricated mobility and accessibility devices are not returnable or eligible for a refund. We also do not accept returns or exchanges for items that have come in contact with the skin. This includes, but is not limited to, lift chairs, seating and positioning products, including wheelchair cushions and back supports, TENS units, patient lifts, blood pressure units, breast pumps, bathroom safety items, pillows, bedding and mattresses, bracing, and continence care products.

Motion has a 15-day exchange and return policy. Any eligible item returned within 15 days must be in its original condition and packaging and be accompanied by an original receipt, and a credit/debit slip if applicable. The client is responsible for any/all restocking charges, including shipping and/or customs brokerage.

Refunds will be given in the same form of payment in which the item was purchased (e.g. credit card, debit, cheque or cash) to the original payee without exception. If a refund is to be issued in cash, every attempt will be made to reimburse in cash. However, there are times when cash may not be on hand and Motion must print a cheque to be mailed to the payee’s address; processing time varies.


 

Privacy Policy

Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

Who is Motion?

For purposes of this Customer Privacy Policy, "Motion" means Motion LP, as well as all other locations using the name “Motion”.

What is personal information?

Personal information is any information that is recorded in any form and identifies you or would enable someone to contact you, such as your name, email address, mailing address, phone number, date of birth, medical records, and other non-public information that is associated with you.

  • Public telephone directories, where the subscriber can refuse to be listed,
  • Professional and business directories available to the public,
  • Certain public registries and court records,
  • Certain other publicly available printed and electronic publications.

Our commitment to your privacy is governed 
by the following privacy principles:

We Are Accountable To You

We acknowledge your ownership right in your personal information and will never sell or rent this information without your permission and will never use it for any purpose other than providing you with and improving Motion’s products and services.

Motion is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. We have employees in each of our business units who are accountable for compliance with these privacy and security principles.


 

Accessibility Policy

As Canada’s leader in mobility and home accessibility, we improve the lives of our clients every day with solutions that we deliver professionally, consistently and with integrity. We are committed to providing the best client experience for people of all abilities and feel it a privilege to work with our clients and members of their circle of care to make life accessible.

Our Commitment

In fulfilling our mission, Motion is committed to providing our goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to excellence in serving all our clients equally and will carry out our functions and responsibilities in the following areas:​

 

  • We ensure that we communicate with people with disabilities in ways that take into account their disability.
  • We train employees who communicate with our clients on how to interact and communicate with people with various types of disabilities.

 

Accessibility Resources 

Bill C-81 An Act to ensure a barrier-free Canada

Accessibility for Ontarians with Disabilities Act (AODA, 2005)

Accessibility Standards for Customer Service, Ontario Regulation 429/07

Ministry of Community and Social Services - Ontario

British Columbia Accessibility Act, 2018