COVID-19 UPDATE: During the peak of the COVID-19 pandemic, Motion suspended returns of eligible products in an effort to protect the health and safety of our clients, partners and employees. Now that we are on the path to resuming regular business operations, Motion will accept the return of eligible products purchased between April 1 and August 17, 2020 until November 2, 2020 – as per the policy outlined below. For purchases made on or after August 17, 2020, Motion’s regular return policy will apply.
Motion provides customized mobility and accessibility solutions along with the most complex seating and positioning systems, so that our clients can reach their highest level of function.
Customized, specially ordered or fabricated mobility and accessibility devices are not returnable or eligible for a refund. We also do not accept returns or exchanges for items that have come in contact with the skin. This includes, but is not limited to, lift chairs, seating and positioning products, including wheelchair cushions and back supports, TENS units, patient lifts, blood pressure units, breast pumps, bathroom safety items, pillows, bedding and mattresses, bracing, and continence care products.
Motion has a 15-day exchange and return policy. Any eligible item returned within 15 days must be in its original condition and packaging and be accompanied by an original receipt, and a credit/debit slip if applicable. The client is responsible for any/all restocking charges, including shipping and/or customs brokerage.
Refunds will be given in the same form of payment in which the item was purchased (e.g. credit card, debit, cheque or cash) to the original payee without exception. If a refund is to be issued in cash, every attempt will be made to reimburse in cash. However, there are times when cash may not be on hand and Motion must print a cheque to be mailed to the payee’s address; processing time varies.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.
Who is Motion?
What is personal information?
Personal information is any information that is recorded in any form and identifies you or would enable someone to contact you, such as your name, email address, mailing address, phone number, date of birth, medical records, and other non-public information that is associated with you.
- Public telephone directories, where the subscriber can refuse to be listed,
- Professional and business directories available to the public,
- Certain public registries and court records,
- Certain other publicly available printed and electronic publications.
Our commitment to your privacy is governed
by the following privacy principles:
We Are Accountable To You
We acknowledge your ownership right in your personal information and will never sell or rent this information without your permission and will never use it for any purpose other than providing you with and improving Motion’s products and services.
Motion is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. We have employees in each of our business units who are accountable for compliance with these privacy and security principles.
As Canada’s leader in mobility and home accessibility, we improve the lives of our clients every day with solutions that we deliver professionally, consistently and with integrity. We are committed to providing the best client experience for people of all abilities and feel it a privilege to work with our clients and members of their circle of care to make life accessible.
In fulfilling our mission, Motion is committed to providing our goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to excellence in serving all our clients equally and will carry out our functions and responsibilities in the following areas: