Vancouver

“Ordering and service is easy, quick and reliable with not killing the pocket book."

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“Great friendly experience. Straight to the point and no time wasted.”

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“Haven't been able to sleep this well and this long for a long, long time…I can't thank you enough!!"

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“Our experience with Motion from getting a quote , to purchasing, to installation has been outstanding.”

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First time that I’ve had to deal with ramps for a wheelchair and both people I dealt with were knowledgeable and so patient. Rolly was ahead of time for the appointment and very carefully explained the options and made a recommendation which I followed. Mark, who installed the ramps, was so good at explaining the pros and cons of a permanent versus temporary installation. Both lovely people to deal with.

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I've been a power wheelchair user for over 22 years and one thing that I know for sure is that even the best maintained medical equipment is going to break down from time-to-time. That's why I'm so glad here in Calgary I have Randy at Motion Specialties to fix my equipment! Randy can fix anything and he isn't happy until the client is happy and back on the road! Just an awesome, helpful guy! Brian L.

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My scooter was delivered to me today March 4,2017 by Dimitri. I am very pleased. Dimitri was very helpful, kind, and curtious. Your customer service is exceptional. Thank you Dimitri Pat P. Toronto

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I am writing this note to appreciate exceptional customer service by Courtney and Phyllis. It feels really good when your day is made by someone with a smile, empathy and genuine intent. Courtney did exactly that today. She understood my needs, listened with empathy and was genuinely concerned to meet and exceed my needs and expectations. I want to recognize her for outstanding customer service today! Thank you

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I picked up the rest of my wheelchair parts today and wanted to thank you so much for everything that you've done to make this possible… You showed patience, compassion and understanding the whole time.

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Roberto, who lives in a wheelchair, is the most gifted person I have ever known to understand the needs of a person with a spinal cord injury. I've been in a chair for over twenty years and this is my third chair. Roberto have been the best man I have ever met who knows the ins and outs of wheelchair living. I am so glad I met him. I am so happy with my new chair and its all thanks to Roberto. With employees like him your company can surely soar above...

I would like to take the opportunity to say many thanks to Ability Online, Motions and Erin Oak Kids, all the staffs and Donor's for helping Emmanuel achieved this Activity Chair it is the best chair for him. This will allow him to maneuver much better also for after surgery recovery. He will appreciate it very much even as he grows. Many thanks for your support.

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both Shirley and Cary are unbelievable people - they go above and beyond - it is a joy to do business with them, you are fortunate to have them on staff Helen

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Hi Jody, The guys did a great job and they were so clean working in the bedroom. I appreciate the good service that you gave us.

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With great luck I was able to speak to this young woman today; I’m purchasing a 4-wheel walker and have had difficulty relaying my needs to both my daughter and other vendors. Chelsea was able to set me up with exactly the walker I want. I am so relieved my search/frustration is over. Chelsea is a wonderfully competent asset to your company

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I would like to commend Tim at your Carnforth location for the good work he does. Tim is extremely knowledgeable about wheelchairs. He is pleasant and resourceful. I know that if Tim works on my wheelchair it will be done right. There is no one else in Toronto that I trust.

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I received my scooter―an Invacare Pegasus. It was worth the wait! Thank you Dimitri. You got me the “Cadillac” of scooters. Thanks again Motion and Dimitri!

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Grant was extremely helpful when it came to advice for renovating the new home and putting in ramps and shower lifts. He never “over sold” products so I grew to trust him and his advice. He explained and helped me with the ins and outs of purchasing a van as well and I was grateful for the information I received. What I notice most is that I have no idea what Grant's job is as he does it all. He is knowledgeable in all aspects of my son's care and has a...

Hi Kelly, Thank you so much! My loaner scooter just arrived. I really appreciate what you and your company has done for me. You really went above and beyond for me. Thank you, thank you, thank you!!!

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Hello Kelly, We are very happy and satisfied with your services, thank you to the team!

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I just returned from a visit to Victoria. I had recently broken my leg and contacted your Victoria branch in order to rent a scooter so I could get around. I was very impressed with the service. Richard arranged to have a scooter delivered to my hotel, and made the whole process easy for me. Each of the Motion employees that I spoke to were very polite and very helpful. Thanks so much!

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I live an independent, unassisted life.  Without saying it, I know that Dave (technician) understands and appreciates that my chair serves as my legs – without it I can’t do anything. His commitment and ability to get my chair fully functioning again completely sets the bar for customer service.  Though I thank him profusely for his help every time I come in for repairs as I leave relieved and happy, I felt it necessary to formally recognize Dave’s quality...

Consistently whatever problem I face, your technician, Dave, will instantly know what to do.  To top it off he has successfully repaired my chair every single time so that I leave with it functioning perfectly again the same day!  I know and trust that I can depend on Dave.  I shouldn’t be surprised after all this time working with him however it doesn’t cease to amaze me that Dave is never presented with a problem he can’t solve.  As a client, I can’t emphasize...

Almost four years ago, I purchased a power wheelchair through Motion.  Being a fairly new model, no one could predict the types of problems that would suddenly appear with my chair.  Though they have put me in some serious predicaments that definitely have been stressful, the one defining factor in completely turning each situation around has been the service Dave has provided me with.  His technical skill alone is outstanding; however, that combined with his...

I came in Tuesday to look at different walkers for my father. From the moment I walked in the door, being greeted by the receptionist, Stacey to waiting no more than 5 minutes for the inside sales rep, Hilary who answered all my questions and was very patient, to being shown the walkers and having the features explained to me, and the warm greeting I received on my way out by the employees who I assume were returning from lunch. I will definitely be bringing my...

Your customer service is the best I've seen in a long time. I had a problem with my scooter and didn't know what else to so I contacted Zach. First, he is such a great guy. I didn't think he would remember me but he did- even my little girl! I was very impressed he got the ball rolling on my problem in no time! A very personable lady named Jennifer called me and arranged for a technician to come out as soon as possible. Last but by no means least...

It will be a year in October since I received my wheelchair through another vendor but it is only since working with Motion that I feel safe using it and able to travel longer distances. I would like to thank Kelly Drummond. She walked me through this whole process and without her I would not have been aware of the challenges seniors and people with disabilities face.

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We especially appreciated the extra support you gave us when we went on our Children's Wish vacation to Disneyworld in Florida, providing us with a portable oximeter and concentrator for the airplane. Sandra even visited Michael in the hospital prior to our departure to ensure we had the best equipment to suit Michael's medically fragile needs. Michael needed the oxygen on the plane both ways and we felt confident in your choice for him way above the...

I just wanted to say how much we appreciated the service we received both by phone and in person when visiting your store as compared to that of your competitors. Your product recommendations and offer to price match was a wonderful experience at a time when we most needed a stress free customer experience. After my sister’s fall and 2 days in the hospital it was your caring, understanding and humor that made all the difference. We will look to the staff at...

I was in this afternoon with my mom and dad getting my dad a scooter. I was thoroughly impressed by the service that we got from Lydia. She went over and above with not only the quality of customer service but she showed us how it works, how it comes apart and all of that with a sense of professionalism that I rarely see any more when shopping. I want to further that by saying, she did all of that with a genuine smile, which left me feeling extremely comfortable....

I am fully confident in my decision to switch to Motion and wanted to let you know that I will use every opportunity possible to tell others of my experience. So many organizations these days do not value customer service. You should be proud of your firm and the people you employ. Well done! 

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My elderly Mother (92 years) suffers from muscular dystrophy, and currently lives on her own. She is wholly dependent on her power chair and wheelchair for mobility and survival. Over the past several years I had been dealing with another large competitor for various repairs and issues with her now 7 year old Ultra Jet. My voice mail messages to their customer service co-ordinators were never returned on a timely basis. I continually tried to have someone paged...

I really enjoy my walk-in bath. My life is so much more convenient now. The installers were fast and efficient and there was no mess to clean up afterwards. I certainly will recommend your company to anyone who finds bathing in a traditional tub a chore and physically dangerous.

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My daughter and I have dealt with Motion for many years now and can’t imagine them not being a major part of our lives. They are always there to assist us in any way possible and have gone above and beyond on many occasions. Whether I am buying a scoop bowl or requiring assistance of a more serious nature, I can always count of Motion Specialties to provide them to me in a reliable, honest and caring manner.

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Just thought that I would let you know how awesome we think that David and Rene (and the whole Motion Specialties team) are. We appreciate that they regularly come in on Fridays for the mobility clinic, first thing in the morning and always check in with me to see if there is anything that popped up that might not have gotten in the repair books and always follow up with me afterwards. Our residents and families comment on how friendly and approachable they are...

I just want you to know what a difference Cindy and the team at Motion Windsor made for my mom. She has gained back a level of independence she had lost and that’s invaluable. Mom had a very hard time accepting she needed an assistive device and you were able to help her accept that. She was off on her own with her new wheels the very next morning to have her toenails done!! She loves her walker and shows it off to everyone. Way to go! You’ve made a huge...

I would like to give my sincerest thanks, to you and your staff for the exceptional service and dedication in helping me obtain my manual wheelchair. The time and patience that you have displayed, from the smallest of details and all the information you have given me are beyond compare. The knowledge you provided helped me and my family overcome the difficulties and frustration in this uncertain stage of my life. I will never hesitate to recommend your services to...

We wanted to pass on our feedback from our recent wheelchair purchase from Sal, RPN. My family was struggling with our Dad's advancing dementia, weekly falls resulting in hospital trips and stitches, etc. I was put in touch with the physiotherapist at the nursing home who explained that the process of getting Dad a good chair. Then Sal entered the picture and he was compassionate as to our situation with our Dad, both about the worry and financial issues....

I am looking forward to dealing with you more in the future for any or service needs. From stocking specific items, to offering services and listening to my needs and providing guidance, all you do is truly appreciated

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Thank you once again for all your help and providing an extremely hassle-free experience. We would highly recommend Motion to anyone for any standard or customized wheelchair needs

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My mom required very unique and customized parts based on her medical needs post strokes. We appreciate that you recommended an experienced OT specialized in wheelchair seating and one who speaks Chinese to communicate with my dad and my mom. Together, both you and the OT designed solutions that have improved my mom's seating posture and comfort and, more importantly, minimized injuries from her agitation. This required a lot of thought, experience, and care...

Watching the smile on my father's face coming up the stairs on his new Stannah Stair Lift this morning was one of those "priceless" moments. I will be confident in recommending Motion Windsor to all! Thank you!!

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