Vancouver

“For as long as I have been outfitted with a super pubic catheter, [Motion] has been supplying me with all I needed. The sales representative has been serving me for many years and is courteous, efficient and friendly. I have no complaints whatsoever and am happy with the products – I recommend this place to anyone!”

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I saw Mom and her new wheelchair today, she couldn't be happier! Thank you all so much for all your help, patience and time to finally reach this pleasant outcome. We both are so appreciative of all you have done for us.

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Sandra, to have such wonderful members working in your team must be amazing! Thank You.

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I picked up the rest of my wheelchair parts today and wanted to thank [Justin] so much for everything that [he’s] done to make this possible… [He] showed patience, compassion and understanding the whole time.

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My Aunt was lucky enough to meet Kelly Drummond from Motion in May when she was transferred to a nursing home in Sutton. She was measured and the chair delivered very quickly. It gave her the independence she needed. It is beautifully made and so light and easy to maneuver. They sure have come a long way from the clunky ones I remember. Thanks again Kelly for everything!!

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After I was hit by a truck in my wheelchair in late February I was in need of a new chair. While at the hospital I was blessed with meeting your salesman Roberto. I mentioned to him I needed a new chair and his follow up to my problem was above and beyond any one I have ever met in this field. Not only did he help me to get the info I needed but he was truly caring of my situation. As you know, ICBC is not easy to deal with. Roberto stuck with it and today I...

My annoying noise I've had in my wheelchair for a yr. was recently diagnosed by Tom @ Kitchener store. He cleaned my wheelchair so well & detailed it perfectly.

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Staff was most helpful with information and advice to get our stair lift repaired before the Christmas holidays. They went above and beyond. Thanks!

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I recently purchased Comfort Plus large quad base cane from the Leaside store. They had excellent service to say the least and I love the cane. I'm considering getting myself a walker and am interested in the Comfort Plus Lightweight Rollator. Love the style and color (to match my cane)!

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Just want to mention how thankful I am for the service I received from your Mississauga store in obtaining a scooter replacement seat in a timely manner. Gord was so helpful from the start and always called me back right away when I was inquiring on the status. He went over and beyond anything I would ever expect in service. A big thank you to Gord and also the driver (Renee) who was very helpful and friendly too. I will be recommending Motion to...

Bobby came and fixed Paul's walker. Thank you. Great service.

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It was a pleasure dealing with Kelly right from the very first day. She truly does care about her clients. Making sure everything was to my satisfaction. Always returns calls promptly and has always taking my opinion seriously. I wish my best friend who is dealing with another location would have had the chance to deal with Kelly because she would have loved how easy and smoothly all my equipment orders have gone. I will definitely pass on your contact...

I have ordered 3 walkers and 3 wheelchairs for my parents in law and my mother. Kelly was the employee who helped us each time. She was extremely knowledgeable, professional, intelligent and very personable. I was especially pleased with the manner in which she worked with our parents. Kelly was most thoughtful, considerate and understanding of their needs. I have given Kelly's contact information to two friends who have been very happy with the wheelchairs...

Kelly provided wheelchairs for my parents. I found her to be knowledgeable, kind, helpful, and prompt. I KNOW how deeply she cares about, and tries to meet, the needs of her clients. I would certainly use Kelly again. The follow up over the years, for repairs and service, has also been handled well. I would seek Kelly out in the future if someone in my family requires mobility equipment.

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I don't know where else to write this but your service with your technician Jim, for my power wheelchair was superb. I have had this for 3 years, bought it elsewhere and to date Jim's visit was the best service and support I have received. He came promptly, explained what he was doing, adjusted things that weren't in the work order and I felt as though, 'Yes , this is the person who I want to look after my wheelchair needs.' And, the cost...

I'd like to thank you for your support. It truly helped, especially in my situation (just coming home from surgery and being a bad day for me) My husband went to Motion and bought the pillow for me. He slipped it under my back and I soon fell asleep. Motion is my go to place and I will recommend the store to anyone. Thank you so very much!

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Your technician’s commitment and ability to get my chair fully functioning again completely sets the bar for customer service.  Ironically, also quite fitting for the name of the company he works for – Motion!  I’ve been using a power chair for 18 years and used other service providers in the past; Dave’s service is specifically the reason I won’t go anywhere else but Motion.

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My boss, colleagues and friends have had a heightened awareness of how important it is to have someone highly skilled to rely on along with the ability to complete repairs as quickly as possible and we have all come to recognize how good Dave is at his job.  The most recent breakdown I encountered required me to be pushed in manual mode by friends at work. The first thing each and every person honestly said was “call that guy who’s always able to fix your chair...

Being able to exit out the door, especially for safety reasons has been such a peace of mind for me. Also to enjoy being outdoors, not confined inside has really been extra special. A special thanks to you John for your expert assistance in insuring that I had the proper ramp in place.

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I felt like a prisoner in my home this awful winter we had and couldn't wait for some decent weather only to find out my scooter wasn't working. I was so frustrated, and getting in contact with my ODSP worker is never easy. I thought for sure this was going to be a long process but you guys put a smile on my face. I will highly recommend Motion to everyone.

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I just wanted to take a moment to send through you an applaud-o-gram for sending us Devin. He demonstrated a very genuine and committed approach to us and took care of us extremely professionally.

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Thank you, Grant, for all your help and support of the Kearney Wheelchair Relay. Bringing the wheelchairs I know was a last minute thing but as always you came through with professionalism, commitment to the community and showcased Motion in a very positive way. A deadline commitment from you and Lisa to be on a Relay team made all the difference in the world to the Sprucedale family!

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Thank you, Sandra, for all of your efforts regarding our son’s home oxygen with Motion Specialties. You always check in with us to replenish our supplies or check on the performance of our home oxygen concentrator. It is much easier to have our oxygen supplier with the same company that we purchase so many of our mobility aids from.

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Thank you to Motion for all your help and generosity in letting me use the standing wheelchair for my brother's wedding. I wanted to do something special for my brother and my family and I appreciate all that you did to make it possible for me.

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I had had other chairs but none like the one I have today. The others just didn't fit me in any way: not my size nor my lifestyle. I was introduced to Zach through a friend and we set an appointment. It was over months of consultation that his glut of knowledge pertaining to mobility, careful consideration, lengthy conversation, his patience and thoughtful examination of my everyday needs, as well as those unique ones, that allowed him to 'create'...

I have been completely overwhelmed at the outstanding level of customer service, follow through and obvious pride in what your people do. Of exceptional mention is Dekuan who has gone above and beyond the call of duty to accommodate our numerous and very specialized requests. Dekuan pushed through a rush order to have a new chair (for trial) ready for her on Saturday and took time off from his own weekend to bring and set-up the chair.

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My scooter was falling apart and the seat started giving me back pain. It was now time to get a replacement unit. I connected with a consultant at Motion Specialties, Sal, whose enthusiasm and passion to help was evident from the start. He took care of everything I needed from start to finish and also introduced me to Bien. Bien modified my scooter to meet my every need, from raising the basket, shortening the tiller, customizing the handlebars, to adjusting the...

A family that has a person with a physical disability has to go through many trying times that do not end as years go by. It causes many hardships not only on the family but also the feelings, emotions and pain that the individual with the disability has to endure. It is refreshing and calming to know that there is an organization in the city that knows your family as a whole and is there to assist in any way possible to make your life a little bit easier. This is...

My daughter and I are writing this letter of support for Motion. Motion possesses a unique spirit and compassion when dealing with persons with physical disabilities. We have a close relationship with key people who do an exceptional job in articulating the value of products that most meet the need of finding solutions for people with complex seating issues. I have dealt with their staff in the past regarding my daughters seating system and they have provided...

I think we often go through each work day just doing what we are supposed to do – without acknowledging the things that make our life easier and better. Dana, you make my work life easier and better! Thank you for all the work yesterday with both of those moulds. You took the lead with the actual moulding and again with the dispensing. Both girls looked 100% better in their new systems, and everyone seemed happy. Thanks for being so good at what you do!

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Just a short note to express my appreciation for all the efforts of one of your staff – Nils, in providing equipment for one of our new home care clients, in a very timely manner. As an AADL authorizer I try to always ensure reasonable client expectations for service from the vendors we use however occasionally unforeseen circumstances (in this case, the client's having second thoughts, among other things) complicate what was predicted to be a routine visit....

We wanted to pass on our feedback from our recent wheelchair purchase from Sal, RPN… Sal has a passion for his work that comes through when he deals with families who are distraught and confused. He seems to delight in helping people. Not only was he pleasant but he did everything he said he would, on time, no errors.

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Thanks for allowing my new chair. It is so much smoother. I may get to try it in the snow tomorrow morning

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I would like to thank you for the superior service I have come to appreciate over the years with you. It is very much appreciated and I will definitely spread the word out even more as I have been doing already. It is nice to have the personal touch and prompt service that has made me want to do business with you all these years. I have always felt that you have the clients need in mind during any of my dealing with you and your employees

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Your customer service was extraordinary and professional. You were very efficient and were always willing to meet with the family and my mom at times that was most convenient for us. The speed of your service was very quick that, within weeks, all the consultation, design, repairs, and installation were complete. You were always prompt in responding to emails and voice messages. Thank you for also helping us apply for funding through ODSP and doing all the...

I would like to express our sincere appreciation for a wonderful experience we had in the recent parts purchase and repair of my mom's wheelchair. We had dealt with Motion 6 years ago when we first designed and purchased this customized wheelchair for my mother. Back then, the quality and service was incredible, therefore by the time we needed maintenance and repairs, there was no other company that we would have approached other than Motion. Once again,...

I'd like to compliment your employees, who installed our stair lift. We can't say enough to truly express how wonderful they were! We also had the pleasure of meeting Jonathan, who came out the next morning to ensure that all was working well; again the responsiveness was impressive and appreciated I can't forget to mention Nancy and your front store staff, such a commitment to great customer service is to be commended!.

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