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If you need to make a return, please first refer to Motion’s Return Policy. Should you be eligible to make a return, Motion will assist with cancelling the transaction and your humm payment plan agreement. Upon the cancellation of the agreement, humm will process a refund for any sums paid toward the payment plan back onto the form of payment you selected during the application/purchase process. It may take 5-10 business days before you see the reversed transaction reflected on your statement.
Frequently Asked Question
Visit the humm website at https://www.shophumm.com/en-ca/apply-now/motion/ or download the humm mobile app to get pre-approved and complete the information requested as part of the sign-up process. You can also apply in-store with the Motion team at time of purchase. Humm will assess your application based on the details provided to determine your eligibility. During the application process, you may be asked to log into your financial institution. This connection helps humm determine the outcome of your application. Humm will also ask for your mobile number and send you a purchase link via text message to your mobile number. Follow this link to complete your purchase using humm.
Motion has partnered with humm to provide financing for mobility and home accessibility solutions, up to $30,000. With an easy application process, receive a credit decision in less than 7 minutes and pay for it in installments over up to 5 years. To learn more about financing, visit motioncares.ca/services/financing/.
Frequently Asked Question Products
Motion accepts the following forms of payment:
Clients may also choose to pay for their equipment or service using financing through humm Canada. To learn more about financing, visit our Financing page.
frequently asked question
Motion provides the complete equipment required for evaluation during the clinical assessment and equipment selection process. Our focus is always on the importance of fit and function. A client’s therapist and one of our Motion consultants will work with you to schedule mutually agreed upon dates and times for you to test equipment that is equivalent to the prescribed device. Keep in mind, we don’t leave equipment behind during the clinical assessment and equipment selection process. Once funding is approved (or in select cases, payment in full has been received), we’ll order and ultimately deliver the device.
frequently asked question Products
Your authorized therapist is responsible for accurately completing and signing all government funding applications. Applications can be submitted to the funding body directly by your authorized therapist, or through Motion on your therapist’s behalf. Motion provides quality control for funding applications. We review the application for clerical errors (e.g. missing signatures, missing responses to required eligibility questions, etc.) as well as inconsistencies between the device the authorized therapist has prescribed and the prescription details on the application form.
Our dedicated team of education leaders also provides learning and development opportunities for authorized therapists to enhance their knowledge and application accuracy. That’s one way we help ensure that equipment is getting to clients as quickly as possible.
In most cases, new equipment will be supported by a manufacturer warranty. Manufacturer warranties often cover the cost of parts required for a repair, but labour costs may not be included. Select programs help with funding for associated repair and maintenance costs.
At Motion, we have trained and certified technicians and partners who support the purchase and installation of a wide range of mobility and accessibility solutions. They can also take care of any repair and maintenance needs that may arise in the future.
Please speak to a Motion representative for complete details.
Yes. At Motion, we can repair most products purchased from another provider. Keep in mind, certain exceptions may apply due to limited access to customized parts. Please speak to a Motion representative for complete details.
Motion offers a wide range of rental equipment, including wheelchairs, walkers, scooters, stairlifts, beds, and bathroom safety items. Most of these items are available for rent at all Motion locations across the country, some exceptions may apply.
Humm can be used for a wide range of products and services at Motion, including mobility equipment (like wheelchairs, scooters, walkers), home accessibility solutions (such as stairlifts, ramps, and bathroom safety), and more. If Motion offers it, you can likely finance it with humm.
Yes. We work closely with funders and charitable organizations across the country that assist in covering the costs associated with the purchase and/or repair of mobility equipment (based on eligibility, which varies). To learn more, speak with a Motion representative about the opportunities available, or refer to the funding program information on this page.
frequently asked question products
Motion is committed to providing safe and sanitized rental solutions. All equipment is thoroughly inspected and cleaned before pick-up/delivery, and when it’s returned to our facilities.
Our trained technical experts are available to complete repairs and maintenance on all rental equipment that we provide. Please contact a Motion representative to book an appointment for these services.
In certain cases, a client may choose to provide payment upfront, in full, before funding has been approved. That means Motion can proceed with ordering their equipment. But, don’t forget: most funders will only pay the amount approved after the date of approval. If the client asks Motion to order the equipment before receiving funding approval, the client will be responsible for paying the full amount of the equipment to Motion if the application isn’t approved.
Remember: a client may choose to bridge the gap between application and delivery of their final equipment by making the most of Motion’s rental equipment and repair service offerings.