Customized, specially ordered or fabricated mobility and accessibility devices are not returnable or eligible for a refund. We also do not accept returns or exchanges for items that have come in contact with the skin. This includes, but is not limited to, lift chairs, seating and positioning products, including wheelchair cushions and back supports, TENS units, patient lifts, blood pressure units, breast pumps, bathroom safety items, pillows, bedding and mattresses, bracing, and continence care products.
Motion has a 15-day exchange and return policy. Any eligible item returned within 15 days must be in its original condition and packaging and be accompanied by an original receipt, and a credit/debit slip if applicable. The client is responsible for any/all restocking charges, including shipping and/or customs brokerage.
Refunds will be given in the same form of payment in which the item was purchased (e.g. credit card, debit, cheque or cash) to the original payee without exception. If a refund is to be issued in cash, every attempt will be made to reimburse in cash. However, there are times when cash may not be on hand and Motion must print a cheque to be mailed to the payee’s address; processing time varies.