That’s why we offer clients the opportunity to visit our locations and get a true sense of any given product. Motion isn’t a place. It’s a partnership, and a promise: we work with you to turn our products into possibilities.
In most cases, new equipment will be supported by a manufacturer warranty. Manufacturer warranties often cover the cost of parts required for a repair, but labour costs may not be included. Select programs help with funding for associated repair and maintenance costs.
At Motion, we have trained and certified technicians and partners who support the purchase and installation of a wide range of mobility and accessibility solutions. They can also take care of any repair and maintenance needs that may arise in the future.
Please speak to a Motion representative for complete details.
Motion has trained and certified technicians on staff to repair, maintain and install mobility and accessibility solutions. In most cases, new equipment will be supported by a manufacturer warranty. Manufacturer warranties often cover the cost of parts required for a repair, but labour costs may not be included.
Select programs are available to help with funding for associated repair costs. Please speak to a Motion representative for complete details or visit our Funding page for program information.
Yes. At Motion, we can repair most products purchased from another provider. Keep in mind, certain exceptions may apply due to limited access to customized parts. Please speak to a Motion representative for complete details.
In certain cases, a client may choose to provide payment upfront, in full, before funding has been approved. That means Motion can proceed with ordering their equipment. But, don’t forget: most funders will only pay the amount approved after the date of approval. If the client asks Motion to order the equipment before receiving funding approval, the client will be responsible for paying the full amount of the equipment to Motion if the application isn’t approved.
Remember: a client may choose to bridge the gap between application and delivery of their final equipment by making the most of Motion’s rental equipment and repair service offerings.
Yes. We work closely with funders and charitable organizations across the country that assist in covering the costs associated with the purchase and/or repair of mobility equipment (based on eligibility, which varies). To learn more, speak with a Motion representative about the opportunities available, or refer to the funding program information on this page.
Please complete the repairs and maintenance form above or call/email the Motion location nearest you. Check out our Locations page for complete contact details.
Our trained technical experts are available to complete repairs and maintenance on all rental equipment that we provide. Please contact a Motion representative to book an appointment for these services.
In order to qualify for financing, humm requires applicants to:Be the age of majority in the province/territory of residenceBe a Canadian residentHave a mobile numberHave an email addressHave a credit card or Visa/Mastercard debitHave online banking credentials
Visit the humm website at https://www.shophumm.com/en-ca/apply-now/motion/ or download the humm mobile app to get pre-approved and complete the information requested as part of the sign-up process. You can also apply in-store with the Motion team at time of purchase. Humm will assess your application based on the details provided to determine your eligibility. During the application process, you may be asked to log into your financial institution. This connection helps humm determine the outcome of your application. Humm will also ask for your mobile number and send you a purchase link via text message to your mobile number. Follow this link to complete your purchase using humm.
With an easy application process, humm provides a credit decision in less than 7 minutes.
When making a purchase at Motion using humm financing, you will need to make the first payment at the time of purchase using the payment method added during the application process. While the first payment does need to be taken from a credit card or Visa/Mastercard debit, you are welcome to log into your humm portal once the purchase is complete to add a bank account for pre-authorized debit of future payments. Otherwise, the credit card or Visa/Mastercard debit added will automatically be used for all remaining payments. This also allows you to take advantage of any points rewards that your credit card offers.
Not only can you purchase any type of mobility and accessibility equipment and at any price point using humm financing, but you can also using financing towards the repair and maintenance of your equipment as well as for equipment rentals.
With Humm, repayments are spread over time – over 6 bi-weekly repayments for purchases under $1,500, or up to 60 months for purchases between $1,501 – $30,000. When you apply for humm, you will be asked to connect a form of payment for repayments. This form of payment can be a bank account (through a Pre-Authorized Debit or PAD) or credit card. Repayments are then automatically deducted from the connected payment method when they are due. You can see your repayment schedule on the humm website or in the humm mobile app.
You may have to pay a monthly fee, depending on your humm payment plan. Purchases under $1,500 don’t have any fees or interest, while purchases over $1,501 may have fees and interest attached to them depending on the payment plan you select. Learn more at https://www.shophumm.com/en-ca/apply-now/motion/.
Payments are processed according to the agreed repayment schedule with humm. Payments are processed regardless of the day of the week or if it is a public holiday. If your payment date is set for bi-weekly on a Sunday, the payment will always be processed bi-weekly on a Sunday. It is important to make sure funds are available for the payment.
If you need to make a return, please first refer to Motion’s Return Policy. Should you be eligible to make a return, Motion will assist with cancelling the transaction and your humm payment plan agreement. Upon the cancellation of the agreement, humm will process a refund for any sums paid toward the payment plan back onto the form of payment you selected during the application/purchase process. It may take 5-10 business days before you see the reversed transaction reflected on your statement.