Repairs & maintenance
Repairs and maintenance aren’t nice-to-haves. They’re absolutely essential to your day-to-day. That’s why we’ve built a seamless approach to service, fueled by specialized teams deeply committed to helping you live vibrantly.
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If the same issue recurs within 30 days of the original repair, we’ll fix it for free.* That’s our commitment to you.
*Parts not included unless covered under manufacturer warranty.
Your story matters. Contact a Motion location so our team can talk through the issue you’re trying to solve. Then, we’ll guide you through our seamless repair and maintenance process — fast.
When you understand the process, you navigate it better. We can answer any funding questions you have (if applicable), so you can get applications done and move forward quickly.
What works for you works for us. Book your service call with a trained technician. We’ll come to you, or you can visit one of our locations.
Your priorities are our priorities. We’ll assess the work required and – when possible – repair your equipment on the spot. If we need additional parts, are awaiting approval from a funder, or need more time to complete the work, we may schedule a follow-up appointment.
We handle the details, so you don’t have to. We always provide you (or your funders) with a detailed quote for parts and labour. As soon as we receive payment or your funder’s go-ahead, the parts are ordered, and we schedule a final appointment to finish up.
Great experience with ordering and receiving a part from Motion…[They were] proactive in ensuring the part was shipped on time from the distributor and actively updated me right up until it was ready for pickup…exceptional service!
Motion has trained and certified technicians on staff to repair, maintain and install mobility and accessibility solutions. In most cases, new equipment will be supported by a manufacturer warranty. Manufacturer warranties often cover the cost of parts required for a repair, but labour costs may not be included.
Select programs are available to help with funding for associated repair costs. Please speak to a Motion representative for complete details or visit our Funding page for program information.
Please complete the repairs and maintenance form above or call/email the Motion location nearest you. Check out our Locations page for complete contact details.
Yes. At Motion, we can repair most products purchased from another provider. Keep in mind, certain exceptions may apply due to limited access to customized parts. Please speak to a Motion representative for complete details.
Preventative maintenance is key to making sure your equipment performs well and lasts. Check out your owner’s manual for recommended preventative maintenance schedule, or contact a Motion representative for guidance based on your equipment model and type.