COVID-19 response plan

Motion remains OPEN as an essential service during the COVID-19 pandemic. In accordance with provincial lockdown measures, our locations will be CLOSED TO WALK-INS to ensure the safety of our clients and employees, but appointments, curbside pick-ups, outdoor repairs and deliveries remain available by request. FITTED MASKS or FACE COVERINGS are mandatory for all visitors to our sites and are strongly recommended for in-home visits.

Motion is proud to remain open as an essential service in every province in which we operate. We are taking all reasonable precautions to ensure the ongoing health and safety of our clients, partners and employees during the COVID-19 pandemic. We continue to welcome a limited number of walk-ins (unless otherwise indicated on our location pages during temporary provincial/regional lockdown situations) and offer scheduled appointments at our locations for assessments, repairs, etc. as well as offer curbside pick-ups, outdoor repairs and deliveries. We are also pleased to provide basic offerings by video (i.e. virtual appointments) where available.

Our commitment, as always, is to make life accessible for everyone.

What We’re Doing

Visitor Policy: We are limiting the number of walk-in visitors to our showrooms and facilities to reduce touchpoints and allow for the appropriate time to conduct sanitization between visits. Clients are recommended to book an appointment in advance where possible and will be required to participate in a pre-screening prior to entering and must wear a fitted face covering for the duration of the visit.

Face Coverings: Motion requires that all visitors to our locations wear a fitted mask or face covering for the duration of their visit and strongly recommends the wearing of a fitted mask or face covering during in-home visits. Employees are also required to wear a fitted mask or face covering at all times; unless drinking or eating or while alone in a company vehicle. Disposable face masks will be available for purchase at $1 each; proceeds from which will be donated to March of Dimes Canada – an organization that provides a wide range of services to people with disabilities throughout the country.

Pre-Screening Protocol: Motion representatives conduct a pre-screening for every expected individual prior to all appointments and all walk-in visits to our sites to better understand the risk of proceeding. Walk-in visitors will be asked to return at a later date if a potential risk is identified and client appointments will be rescheduled within a reasonable timeframe based on client need and the availability of qualified staff to perform the services requested.

Hand-Washing Guidelines: Motion employees have been trained in proper hand hygiene (e.g. wash hands thoroughly with soap and water for at least 20 seconds) and technique posters have been installed in our facilities. Should access to soap and water not be available, employees have been advised to clean hands with a 70-90% alcohol-based hand rub.

Facility Cleaning: While the cleaning of our shared spaces is scheduled regularly, we’re taking additional precautionary measures by conducting more frequent sanitizing of these areas and making hand sanitizer available for shared use.

Equipment Cleaning: Additional supplies for infectious control have been sourced to ensure that all equipment entering our facilities is bagged and tagged according to the sanitization that is required and then bagged and labelled as sanitized upon return to our clients and partner facilities.

Personal Protective Equipment: Items such as masks, gloves, and protective coverings have been introduced for all employees as well as sanitizing equipment.

Employee Self-Assessments, Self-Isolation & Disclosure: We have introduced daily electronic self-assessments including temperature checks for all Motion employees at the start of each workday. Should a potential risk be identified, employees will be required to contact their manager, stay at home, asked to call their public health unit, and follow the guidelines outlined including COVID testing and isolation. The employee must not report to work until discussing next steps with their manager.

The health and well-being of our clients, partners and employees remains our highest priority. As the situation continues to evolve, we will provide further updates as new information becomes available.