COVID-19 response plan

Motion remains committed to taking all reasonable precautions to ensure the ongoing health and safety of our clients, partners and employees during the COVID-19 pandemic. Although each province is entering recovery stages at a different rate, we continue to require our employees to wear a face covering at all times when interacting with clients/visitors, are limiting the number of walk-ins to our facilities to reduce touch points, and strongly encourage that clients/visitors wear face coverings (even in provinces where this mandate has been lifted for indoor public spaces). Our offerings of curbside pick-ups, outdoor repairs and deliveries, and virtual video appointments (where available) also remain available.

Our goal, as always, is to make life accessible for everyone.

What we’re doing

Visitor Policy:

We are limiting the number of walk-in visitors to our showrooms and facilities to reduce touch points and allow for the appropriate time to conduct sanitization between visits. Clients are strongly recommended to book an appointment in advance where possible and will be required to participate in a pre-screening prior to entering.

Face Coverings:

Motion requires that all employees wear a fitted mask or face covering when interacting with clients/visitors (except when behind a protective barrier in select provinces). We also strongly encourage that clients/visitors wear a fitted mask or face covering (even in provinces where this mandate has been lifted for indoor public spaces). A fitted mask or face covering remains mandatory for all parties in the province of Ontario. Disposable face masks will be available for purchase at $1 each; proceeds from which will be donated to March of Dimes Canada – an organization that provides a wide range of services to people with disabilities throughout the country.

Pre-Screening Protocol:

Motion representatives conduct a pre-screening for every expected individual prior to all appointments and all walk-in visits to our sites to better understand the risk of proceeding. Walk-in visitors will be asked to return at a later date if a potential risk is identified and client appointments will be rescheduled within a reasonable timeframe based on client need and the availability of qualified staff to perform the services requested.


All employees are required to adhere to Motion’s Vaccination Policy and participate in daily electronic self-assessments, including temperature checks, at the start of each workday. Furthermore, employees have access to participate in government-issued rapid testing as required. Should a potential risk be identified, employees will be required to contact their manager, stay at home, asked to call their public health unit, and follow the guidelines outlined including COVID testing and isolation. The employee must not report to work until discussing next steps with their manager. See ‘Face Coverings’ section above for details about employee requirements.

Personal Protective Equipment:

A steady supply of items such as masks, gloves, and protective coverings are provided for all employees.

Facility Cleaning:

While the cleaning of our shared spaces is scheduled regularly, we’re taking additional precautionary measures by conducting more frequent sanitizing of these areas and making hand sanitizer available for shared use.

Equipment Cleaning:

Additional supplies for infectious control have been sourced to ensure that all equipment entering our facilities is bagged and tagged according to the sanitization that is required and then bagged and labelled as sanitized upon return to our clients and partner facilities.

Hand-Washing Guidelines:

Motion employees have been trained in proper hand hygiene (e.g. wash hands thoroughly with soap and water for at least 20 seconds) and technique posters have been installed in our facilities. Should access to soap and water not be available, employees have been advised to clean hands with a 70-90% alcohol-based hand rub.