CEO Sue Gilpin shares how Motion has taken a listening-first approach in our vision to make life accessible for everyone. Learn more about our newest Client Ambassadors, expanding support for community organizations, annual complimentary Preventative Maintenance Days, and education programs and events.

Sue (right) is pictured with Easter Seals President & CEO Kevin Collins (left). 

Since taking on my role as CEO in May 2022 I have been keenly focused on listening – listening to our employees to understand how we can support them in providing an exceptional client experience, listening to our care partners to identify gaps that are impacting our clients’ quality of life, and most importantly listening to our clients to understand what we do well and what we need to improve on to best support them in their accessibility journey. Listening has taken on many forms, including surveys, stakeholder sessions, group meetings, story sharing, and one-on-one discussions, but our focus as a team remains steadfast on gathering as many perspectives as possible to fulfill our vision to make life accessible for everyone. 

Client Ambassadors – Garrick & Amanda

In conjunction with International Wheelchair Day (March 1), we were so excited to announce our newest Client Ambassador Garrick Estick. With his love for music, events, and audience engagement, Garrick’s life has been fueled by passion, rhythm, and connection. Not only has Garrick shared his story on our blog, but he recently joined forces with Motion’s Learning Team for an interview-style video, where he answered questions and provided his perspective on what clinicians need to know, and how they can provide an excellent client experience, during the seating and mobility prescription process. Client voice and perspective is an important part of learning in healthcare and we’re energized by our clients’ willingness to share their experiences in support of our learning programs – thank you, Garrick.

We’re also pleased to have Amanda Mees joining us as a new Client Ambassador. Her perspective and story are shared from a whole new take, as  she is the first Client Ambassador who is also a member of the Motion team. After meeting our team for her accessibility needs in her new hometown of Regina (she is originally from Quebec), Amanda joined Motion as a Customer Service Representative. In her blog article, Amanda shares how her team is putting clients before products and how Motion keeps her moving so she can make a difference. I was fortunate to spend some time with Amanda during a trip to Saskatchewan this past December (her and I are pictured with her team) and know that she’ll be a wonderful addition to our ambassador group – thank you, Amanda.

Community engagement & support

As I’ve shared in previous articles, we are passionate about creating a lasting impact for our clients and the people who care for them. Motion has built unparalleled relationships with our care partners through advocacy and education and are committed to making donations and working alongside our partners to help build an even stronger foundation for how our clients access care and maintain their independence

In 2025, Motion is proud to be the official Accessibility Sponsor for AccessNow’s MapMission Day – taking place during National AccessAbility Week – as well as make large financial contributions to Easter Seals Ontario’s Red Shirt Day Walk for Accessibility & Inclusion, March of Dimes Canada, Holland Bloorview’s Capes for Kids, Saskatchewan’s Kinsmen Foundation/Telemiracle, Shine Foundation, and Tamara Gordon Foundation totalling more than $60,000 in donations for the year. Join us in supporting the work of these amazing organizations by making a donation!   

Preventative Maintenance Days – May 7 & October 1

Initiated in 2022 through feedback received from both our employees and clients, our annual Preventative Maintenance Days provide our clients with access to receive complimentary check-ups on their mobility equipment (wheelchairs, mobility scooters, walkers/rollators). These check-ups ensure our clients’ equipment is in good working order and help identify critical repairs so that our clients don’t experience any unexpected down-time. To book an appointment, visit motioncares.ca/preventative-maintenance/.  

Motion Rehab Expo – April-November

April will mark the return of our industry-leading Motion Rehab Expo event series – complimentary full-day education and networking events for healthcare professionals in 11 cities in 2025. This is a unique opportunity for practitioners to access one-on-one time with manufacturers and Motion team members to learn about the latest and greatest in mobility and accessibility equipment. In addition to knowledge-building for our employees and care partners, it is an opportunity to hear from attendees on what they need to provide a total solution to enhance the mobility and independence of our shared clients. Learn more about Motion Rehab Expo at motioncares.ca/events.  

Look out for more stories from our clients and employees and get in touch if you’d like to share your perspective!

Sue Gilpin

CEO, Motion