Motion Thunder Bay

Our team of experts in Thunder Bay are ready to help you find the complete solution to make life accessible. From power wheelchairs and manual wheelchairs, stairlifts and ramps, walkers and canes, to commodes and transfer/lift systems, Motion has all the right products to best suit your needs and environment. We're also ready to help with any repairs and maintenance you may need as well as have a selection of wheelchairs, scooters, walkers, bathroom safety items and more to rent. We look forward to working with you!

Fill in the form below.

1154 Roland St., Thunder Bay, Ontario, P7B 5M4, CA
Directions:
Enter the address, postcode and/or city and country from where you want to start your journey.

Location Hours

  • Monday:
    8:30am-5:00pm
  • Tuesday:
    8:30am-5:00pm
  • Wednesday:
    8:30am-5:00pm
  • Thursday:
    8:30am-5:00pm
  • Friday:
    8:30am-5:00pm
  • Saturday:
    Closed
  • Sunday:
    Closed

Our First Impressions

"

First time that I’ve had to deal with ramps for a wheelchair and both people I dealt with were knowledgeable and so patient. Rolly was ahead of time for the appointment and very carefully explained the options and made a recommendation which I followed. Mark, who installed the ramps, was so good at explaining the pros and cons of a permanent versus temporary installation. Both lovely people to deal with.

"

"

“For as long as I have been outfitted with a super pubic catheter, [Motion] has been supplying me with all I needed. The sales representative has been serving me for many years and is courteous, efficient and friendly. I have no complaints whatsoever and am happy with the products – I recommend this place to anyone!”

"

"

I've been a power wheelchair user for over 22 years and one thing that I know for sure is that even the best maintained medical equipment is going to break down from time-to-time. That's why I'm so glad here in Calgary I have Randy at Motion Specialties to fix my equipment! Randy can fix anything and he isn't happy until the client is happy and back on the road! Just an awesome, helpful guy! Brian L.

"

"

I saw Mom and her new wheelchair today, she couldn't be happier! Thank you all so much for all your help, patience and time to finally reach this pleasant outcome. We both are so appreciative of all you have done for us.

"

"

My scooter was delivered to me today March 4,2017 by Dimitri. I am very pleased. Dimitri was very helpful, kind, and curtious. Your customer service is exceptional. Thank you Dimitri Pat P. Toronto

"

"

Sandra, to have such wonderful members working in your team must be amazing! Thank You.

"

"

I am writing this note to appreciate exceptional customer service by Courtney and Phyllis. It feels really good when your day is made by someone with a smile, empathy and genuine intent. Courtney did exactly that today. She understood my needs, listened with empathy and was genuinely concerned to meet and exceed my needs and expectations. I want to recognize her for outstanding customer service today! Thank you

"

"

I picked up the rest of my wheelchair parts today and wanted to thank [Justin] so much for everything that [he’s] done to make this possible… [He] showed patience, compassion and understanding the whole time.

"

"

I picked up the rest of my wheelchair parts today and wanted to thank you so much for everything that you've done to make this possible… You showed patience, compassion and understanding the whole time.

"

"

My Aunt was lucky enough to meet Kelly Drummond from Motion in May when she was transferred to a nursing home in Sutton. She was measured and the chair delivered very quickly. It gave her the independence she needed. It is beautifully made and so light and easy to maneuver. They sure have come a long way from the clunky ones I remember. Thanks again Kelly for everything!!

"

"

Roberto, who lives in a wheelchair, is the most gifted person I have ever known to understand the needs of a person with a spinal cord injury. I've been in a chair for over twenty years and this is my third chair. Roberto have been the best man I have ever met who knows the ins and outs of wheelchair living. I am so glad I met him. I am so happy with my new chair and its all thanks to Roberto. With employees like him your company can surely soar above...

"

After I was hit by a truck in my wheelchair in late February I was in need of a new chair. While at the hospital I was blessed with meeting your salesman Roberto. I mentioned to him I needed a new chair and his follow up to my problem was above and beyond any one I have ever met in this field. Not only did he help me to get the info I needed but he was truly caring of my situation. As you know, ICBC is not easy to deal with. Roberto stuck with it and today I...

"

I would like to take the opportunity to say many thanks to Ability Online, Motions and Erin Oak Kids, all the staffs and Donor's for helping Emmanuel achieved this Activity Chair it is the best chair for him. This will allow him to maneuver much better also for after surgery recovery. He will appreciate it very much even as he grows. Many thanks for your support.

"

"

My annoying noise I've had in my wheelchair for a yr. was recently diagnosed by Tom @ Kitchener store. He cleaned my wheelchair so well & detailed it perfectly.

"

"

both Shirley and Cary are unbelievable people - they go above and beyond - it is a joy to do business with them, you are fortunate to have them on staff Helen

"

"

Staff was most helpful with information and advice to get our stair lift repaired before the Christmas holidays. They went above and beyond. Thanks!

"

"

Hi Jody, The guys did a great job and they were so clean working in the bedroom. I appreciate the good service that you gave us.

"

"

I recently purchased Comfort Plus large quad base cane from the Leaside store. They had excellent service to say the least and I love the cane. I'm considering getting myself a walker and am interested in the Comfort Plus Lightweight Rollator. Love the style and color (to match my cane)!

"

"

With great luck I was able to speak to this young woman today; I’m purchasing a 4-wheel walker and have had difficulty relaying my needs to both my daughter and other vendors. Chelsea was able to set me up with exactly the walker I want. I am so relieved my search/frustration is over. Chelsea is a wonderfully competent asset to your company

"

"

Just want to mention how thankful I am for the service I received from your Mississauga store in obtaining a scooter replacement seat in a timely manner. Gord was so helpful from the start and always called me back right away when I was inquiring on the status. He went over and beyond anything I would ever expect in service. A big thank you to Gord and also the driver (Renee) who was very helpful and friendly too. I will be recommending Motion to...

"

I would like to commend Tim at your Carnforth location for the good work he does. Tim is extremely knowledgeable about wheelchairs. He is pleasant and resourceful. I know that if Tim works on my wheelchair it will be done right. There is no one else in Toronto that I trust.

"

"

Bobby came and fixed Paul's walker. Thank you. Great service.

"

"

I received my scooter―an Invacare Pegasus. It was worth the wait! Thank you Dimitri. You got me the “Cadillac” of scooters. Thanks again Motion and Dimitri!

"

"

It was a pleasure dealing with Kelly right from the very first day. She truly does care about her clients. Making sure everything was to my satisfaction. Always returns calls promptly and has always taking my opinion seriously. I wish my best friend who is dealing with another location would have had the chance to deal with Kelly because she would have loved how easy and smoothly all my equipment orders have gone. I will definitely pass on your contact...

"

Grant was extremely helpful when it came to advice for renovating the new home and putting in ramps and shower lifts. He never “over sold” products so I grew to trust him and his advice. He explained and helped me with the ins and outs of purchasing a van as well and I was grateful for the information I received. What I notice most is that I have no idea what Grant's job is as he does it all. He is knowledgeable in all aspects of my son's care and has a...

"

I have ordered 3 walkers and 3 wheelchairs for my parents in law and my mother. Kelly was the employee who helped us each time. She was extremely knowledgeable, professional, intelligent and very personable. I was especially pleased with the manner in which she worked with our parents. Kelly was most thoughtful, considerate and understanding of their needs. I have given Kelly's contact information to two friends who have been very happy with the wheelchairs...

"

Hi Kelly, Thank you so much! My loaner scooter just arrived. I really appreciate what you and your company has done for me. You really went above and beyond for me. Thank you, thank you, thank you!!!

"

"

Kelly provided wheelchairs for my parents. I found her to be knowledgeable, kind, helpful, and prompt. I KNOW how deeply she cares about, and tries to meet, the needs of her clients. I would certainly use Kelly again. The follow up over the years, for repairs and service, has also been handled well. I would seek Kelly out in the future if someone in my family requires mobility equipment.

"

"

Hello Kelly, We are very happy and satisfied with your services, thank you to the team!

"

"

I don't know where else to write this but your service with your technician Jim, for my power wheelchair was superb. I have had this for 3 years, bought it elsewhere and to date Jim's visit was the best service and support I have received. He came promptly, explained what he was doing, adjusted things that weren't in the work order and I felt as though, 'Yes , this is the person who I want to look after my wheelchair needs.' And, the cost...

"

I just returned from a visit to Victoria. I had recently broken my leg and contacted your Victoria branch in order to rent a scooter so I could get around. I was very impressed with the service. Richard arranged to have a scooter delivered to my hotel, and made the whole process easy for me. Each of the Motion employees that I spoke to were very polite and very helpful. Thanks so much!

"

"

I'd like to thank you for your support. It truly helped, especially in my situation (just coming home from surgery and being a bad day for me) My husband went to Motion and bought the pillow for me. He slipped it under my back and I soon fell asleep. Motion is my go to place and I will recommend the store to anyone. Thank you so very much!

"

"

I live an independent, unassisted life.  Without saying it, I know that Dave (technician) understands and appreciates that my chair serves as my legs – without it I can’t do anything. His commitment and ability to get my chair fully functioning again completely sets the bar for customer service.  Though I thank him profusely for his help every time I come in for repairs as I leave relieved and happy, I felt it necessary to formally recognize Dave’s quality...

"

Your technician’s commitment and ability to get my chair fully functioning again completely sets the bar for customer service.  Ironically, also quite fitting for the name of the company he works for – Motion!  I’ve been using a power chair for 18 years and used other service providers in the past; Dave’s service is specifically the reason I won’t go anywhere else but Motion.

"

"

Consistently whatever problem I face, your technician, Dave, will instantly know what to do.  To top it off he has successfully repaired my chair every single time so that I leave with it functioning perfectly again the same day!  I know and trust that I can depend on Dave.  I shouldn’t be surprised after all this time working with him however it doesn’t cease to amaze me that Dave is never presented with a problem he can’t solve.  As a client, I can’t emphasize...

"

My boss, colleagues and friends have had a heightened awareness of how important it is to have someone highly skilled to rely on along with the ability to complete repairs as quickly as possible and we have all come to recognize how good Dave is at his job.  The most recent breakdown I encountered required me to be pushed in manual mode by friends at work. The first thing each and every person honestly said was “call that guy who’s always able to fix your chair...

"

Almost four years ago, I purchased a power wheelchair through Motion.  Being a fairly new model, no one could predict the types of problems that would suddenly appear with my chair.  Though they have put me in some serious predicaments that definitely have been stressful, the one defining factor in completely turning each situation around has been the service Dave has provided me with.  His technical skill alone is outstanding; however, that combined with his...

"

Being able to exit out the door, especially for safety reasons has been such a peace of mind for me. Also to enjoy being outdoors, not confined inside has really been extra special. A special thanks to you John for your expert assistance in insuring that I had the proper ramp in place.

"

"

I came in Tuesday to look at different walkers for my father. From the moment I walked in the door, being greeted by the receptionist, Stacey to waiting no more than 5 minutes for the inside sales rep, Hilary who answered all my questions and was very patient, to being shown the walkers and having the features explained to me, and the warm greeting I received on my way out by the employees who I assume were returning from lunch. I will definitely be bringing my...

"

I felt like a prisoner in my home this awful winter we had and couldn't wait for some decent weather only to find out my scooter wasn't working. I was so frustrated, and getting in contact with my ODSP worker is never easy. I thought for sure this was going to be a long process but you guys put a smile on my face. I will highly recommend Motion to everyone.

"

"

Your customer service is the best I've seen in a long time. I had a problem with my scooter and didn't know what else to so I contacted Zach. First, he is such a great guy. I didn't think he would remember me but he did- even my little girl! I was very impressed he got the ball rolling on my problem in no time! A very personable lady named Jennifer called me and arranged for a technician to come out as soon as possible. Last but by no means least...

"

I just wanted to take a moment to send through you an applaud-o-gram for sending us Devin. He demonstrated a very genuine and committed approach to us and took care of us extremely professionally.

"

"

It will be a year in October since I received my wheelchair through another vendor but it is only since working with Motion that I feel safe using it and able to travel longer distances. I would like to thank Kelly Drummond. She walked me through this whole process and without her I would not have been aware of the challenges seniors and people with disabilities face.

"

"

Thank you, Grant, for all your help and support of the Kearney Wheelchair Relay. Bringing the wheelchairs I know was a last minute thing but as always you came through with professionalism, commitment to the community and showcased Motion in a very positive way. A deadline commitment from you and Lisa to be on a Relay team made all the difference in the world to the Sprucedale family!

"

"

We especially appreciated the extra support you gave us when we went on our Children's Wish vacation to Disneyworld in Florida, providing us with a portable oximeter and concentrator for the airplane. Sandra even visited Michael in the hospital prior to our departure to ensure we had the best equipment to suit Michael's medically fragile needs. Michael needed the oxygen on the plane both ways and we felt confident in your choice for him way above the...

"

Thank you, Sandra, for all of your efforts regarding our son’s home oxygen with Motion Specialties. You always check in with us to replenish our supplies or check on the performance of our home oxygen concentrator. It is much easier to have our oxygen supplier with the same company that we purchase so many of our mobility aids from.

"

"

I just wanted to say how much we appreciated the service we received both by phone and in person when visiting your store as compared to that of your competitors. Your product recommendations and offer to price match was a wonderful experience at a time when we most needed a stress free customer experience. After my sister’s fall and 2 days in the hospital it was your caring, understanding and humor that made all the difference. We will look to the staff at...

"

Thank you to Motion for all your help and generosity in letting me use the standing wheelchair for my brother's wedding. I wanted to do something special for my brother and my family and I appreciate all that you did to make it possible for me.

"

"

I was in this afternoon with my mom and dad getting my dad a scooter. I was thoroughly impressed by the service that we got from Lydia. She went over and above with not only the quality of customer service but she showed us how it works, how it comes apart and all of that with a sense of professionalism that I rarely see any more when shopping. I want to further that by saying, she did all of that with a genuine smile, which left me feeling extremely comfortable....

"

I had had other chairs but none like the one I have today. The others just didn't fit me in any way: not my size nor my lifestyle. I was introduced to Zach through a friend and we set an appointment. It was over months of consultation that his glut of knowledge pertaining to mobility, careful consideration, lengthy conversation, his patience and thoughtful examination of my everyday needs, as well as those unique ones, that allowed him to 'create'...

"

I am fully confident in my decision to switch to Motion and wanted to let you know that I will use every opportunity possible to tell others of my experience. So many organizations these days do not value customer service. You should be proud of your firm and the people you employ. Well done! 

"

"

I have been completely overwhelmed at the outstanding level of customer service, follow through and obvious pride in what your people do. Of exceptional mention is Dekuan who has gone above and beyond the call of duty to accommodate our numerous and very specialized requests. Dekuan pushed through a rush order to have a new chair (for trial) ready for her on Saturday and took time off from his own weekend to bring and set-up the chair.

...

"

My elderly Mother (92 years) suffers from muscular dystrophy, and currently lives on her own. She is wholly dependent on her power chair and wheelchair for mobility and survival. Over the past several years I had been dealing with another large competitor for various repairs and issues with her now 7 year old Ultra Jet. My voice mail messages to their customer service co-ordinators were never returned on a timely basis. I continually tried to have someone paged...

"

My scooter was falling apart and the seat started giving me back pain. It was now time to get a replacement unit. I connected with a consultant at Motion Specialties, Sal, whose enthusiasm and passion to help was evident from the start. He took care of everything I needed from start to finish and also introduced me to Bien. Bien modified my scooter to meet my every need, from raising the basket, shortening the tiller, customizing the handlebars, to adjusting the...

"

I really enjoy my walk-in bath. My life is so much more convenient now. The installers were fast and efficient and there was no mess to clean up afterwards. I certainly will recommend your company to anyone who finds bathing in a traditional tub a chore and physically dangerous.

"

"

A family that has a person with a physical disability has to go through many trying times that do not end as years go by. It causes many hardships not only on the family but also the feelings, emotions and pain that the individual with the disability has to endure. It is refreshing and calming to know that there is an organization in the city that knows your family as a whole and is there to assist in any way possible to make your life a little bit easier. This is...

"

My daughter and I have dealt with Motion for many years now and can’t imagine them not being a major part of our lives. They are always there to assist us in any way possible and have gone above and beyond on many occasions. Whether I am buying a scoop bowl or requiring assistance of a more serious nature, I can always count of Motion Specialties to provide them to me in a reliable, honest and caring manner.

"

"

My daughter and I are writing this letter of support for Motion. Motion possesses a unique spirit and compassion when dealing with persons with physical disabilities. We have a close relationship with key people who do an exceptional job in articulating the value of products that most meet the need of finding solutions for people with complex seating issues. I have dealt with their staff in the past regarding my daughters seating system and they have provided...

"

Just thought that I would let you know how awesome we think that David and Rene (and the whole Motion Specialties team) are. We appreciate that they regularly come in on Fridays for the mobility clinic, first thing in the morning and always check in with me to see if there is anything that popped up that might not have gotten in the repair books and always follow up with me afterwards. Our residents and families comment on how friendly and approachable they are...

"

I think we often go through each work day just doing what we are supposed to do – without acknowledging the things that make our life easier and better. Dana, you make my work life easier and better! Thank you for all the work yesterday with both of those moulds. You took the lead with the actual moulding and again with the dispensing. Both girls looked 100% better in their new systems, and everyone seemed happy. Thanks for being so good at what you do!

...

"

I just want you to know what a difference Cindy and the team at Motion Windsor made for my mom. She has gained back a level of independence she had lost and that’s invaluable. Mom had a very hard time accepting she needed an assistive device and you were able to help her accept that. She was off on her own with her new wheels the very next morning to have her toenails done!! She loves her walker and shows it off to everyone. Way to go! You’ve made a huge...

"

Just a short note to express my appreciation for all the efforts of one of your staff – Nils, in providing equipment for one of our new home care clients, in a very timely manner. As an AADL authorizer I try to always ensure reasonable client expectations for service from the vendors we use however occasionally unforeseen circumstances (in this case, the client's having second thoughts, among other things) complicate what was predicted to be a routine visit....

"

I would like to give my sincerest thanks, to you and your staff for the exceptional service and dedication in helping me obtain my manual wheelchair. The time and patience that you have displayed, from the smallest of details and all the information you have given me are beyond compare. The knowledge you provided helped me and my family overcome the difficulties and frustration in this uncertain stage of my life. I will never hesitate to recommend your services to...

"

We wanted to pass on our feedback from our recent wheelchair purchase from Sal, RPN… Sal has a passion for his work that comes through when he deals with families who are distraught and confused. He seems to delight in helping people. Not only was he pleasant but he did everything he said he would, on time, no errors.

"

"

We wanted to pass on our feedback from our recent wheelchair purchase from Sal, RPN. My family was struggling with our Dad's advancing dementia, weekly falls resulting in hospital trips and stitches, etc. I was put in touch with the physiotherapist at the nursing home who explained that the process of getting Dad a good chair. Then Sal entered the picture and he was compassionate as to our situation with our Dad, both about the worry and financial issues....

"

Thanks for allowing my new chair. It is so much smoother. I may get to try it in the snow tomorrow morning

"

"

I am looking forward to dealing with you more in the future for any or service needs. From stocking specific items, to offering services and listening to my needs and providing guidance, all you do is truly appreciated

"

"

I would like to thank you for the superior service I have come to appreciate over the years with you. It is very much appreciated and I will definitely spread the word out even more as I have been doing already. It is nice to have the personal touch and prompt service that has made me want to do business with you all these years. I have always felt that you have the clients need in mind during any of my dealing with you and your employees

...

"

Thank you once again for all your help and providing an extremely hassle-free experience. We would highly recommend Motion to anyone for any standard or customized wheelchair needs

"

"

Your customer service was extraordinary and professional. You were very efficient and were always willing to meet with the family and my mom at times that was most convenient for us. The speed of your service was very quick that, within weeks, all the consultation, design, repairs, and installation were complete. You were always prompt in responding to emails and voice messages. Thank you for also helping us apply for funding through ODSP and doing all the...

"

My mom required very unique and customized parts based on her medical needs post strokes. We appreciate that you recommended an experienced OT specialized in wheelchair seating and one who speaks Chinese to communicate with my dad and my mom. Together, both you and the OT designed solutions that have improved my mom's seating posture and comfort and, more importantly, minimized injuries from her agitation. This required a lot of thought, experience, and care...

"

I would like to express our sincere appreciation for a wonderful experience we had in the recent parts purchase and repair of my mom's wheelchair. We had dealt with Motion 6 years ago when we first designed and purchased this customized wheelchair for my mother. Back then, the quality and service was incredible, therefore by the time we needed maintenance and repairs, there was no other company that we would have approached other than Motion. Once again,...

"

Watching the smile on my father's face coming up the stairs on his new Stannah Stair Lift this morning was one of those "priceless" moments. I will be confident in recommending Motion Windsor to all! Thank you!!

"

"

I'd like to compliment your employees, who installed our stair lift. We can't say enough to truly express how wonderful they were! We also had the pleasure of meeting Jonathan, who came out the next morning to ensure that all was working well; again the responsiveness was impressive and appreciated I can't forget to mention Nancy and your front store staff, such a commitment to great customer service is to be commended!.

...

"

Last week life took an unexpected turn for us; we were told my father's health was deteriorating and he would have difficulty standing or walking…We wanted to take this opportunity to express our sincere appreciation for all you did. It was 11am when I walked into your store and by 1pm you were in my home reassuring us that a stair lift would be installed in 2 days!.

"

Purchase Process - How It Works

First Step Icon

Contact Us

Contact a location or request info on a product

Second Step Icon

Select Equipment

Personalized equipment and service recommendations

Third Step Icon

Funding

We help review all funding options

Forth Step Icon

Order & Set-Up

We ensure timely delivery and accurate set up of new equipment

Fifth Step Icon

Fitting

We configure your new equipment to your individual needs

Sixth Step Icon

Delivery

Our experts will answer any questions and review maintenance and care of your new product

Small child in a wheelchair

About Motion

As Canada’s largest and leading mobility and accessibility solutions provider, Motion is proud to work alongside our healthcare partners to provide our clients with:

  • Locations throughout Alberta, BC, Ontario and Saskatchewan to accommodate for clients who are transitioning from a facility to the community, from the community to a facility and who are travelling.
  • The best rental program with the most product selection at competitive pricing to support the bridge period between assessment and delivery and those with a changing medical status.
  • A unique quality control process for all funding applications to speed funder response times.
  • A team of specialized technical experts that provides in-shop, in-facility and in-home sales and services.